Warranty & Return Policy

Warranty Policy

Breo provides a one-year warranty from the invoice date. Products with quality defects due to manufacturing issues under normal use are eligible for a free replacement (no repairs, only exchanges).

Warranty Service Process:

  1. During the warranty period, customers should email service-sg@breo.com with their invoice and photos/videos of the product’s defect. Breo will respond with a solution within 48 hours..
  2. The invoice serves as the official warranty proof; lost invoices cannot be reissued.
  3. For out-of-warranty repairs, customers must email service-sg@breo.com with their invoice and defect details. Breo will respond within 48 hours and provide a repair cost estimate within one week. Customers must cover the costs of shipping the product to and from Breo’s factory, as well as any repair fees.

Exclusions from Warranty Coverage:

  • No invoice, warranty proof, or serial number.
  • Damage due to misuse or failure to follow the instruction manual.
  • Issues caused by dropping, impacts, scratches, or physical damage.
  • Damage due to improper storage or handling by the customer.
  • Damage caused by natural disasters or unforeseen events (e.g., fire, floods, abnormal voltage, secondary product damage).

      Return & Exchange Policy:


      Breo offers a 30-Day Unconditional Refund Guarantee. Customers may return or exchange their purchased product within 30 days from the invoice date if they no longer want the item.

      1. Customers who bring their invoice and product to a Breo store can receive a full refund after store staff verify the invoice and confirm the product has no quality issues. Alternatively, they can exchange the product, with any price difference refunded or paid accordingly.
      2. If the returned product has physical damage or quality issues caused by misuse, it will not be eligible for the 30-day unconditional refund guarantee.
      3. For returns via email request to service-sg@breo.com, customers must cover the return shipping costs. Once Breo receives and verifies the product, a full refund will be issued within 48 hours.
      4. For exchanges via email request:
        • Singapore Customers: Customers must cover return shipping costs. After verification, the exchange can be collected in-store, with any price difference refunded or paid.
        • International Customers: If a local service center is available, customers must return the product there at their own expense. If no local center exists, they must return it to the original purchase location (Singapore).
      After-Sales Contact Information

      Singapore After-Sales Service Center