Warranty & Return Policy

Warranty Policy

Breo provides a one-year warranty from the invoice date. Products with quality defects due to manufacturing issues under normal use are eligible for a free replacement (no repairs, only exchanges).

Warranty Service Process:

  1. During the warranty period, customers should email service-sg@breo.com with their invoice and photos/videos of the product’s defect. Breo will respond with a solution within 48 hours..
  2. The invoice serves as the official warranty proof; lost invoices cannot be reissued.
  3. For out-of-warranty repairs, customers must email service-sg@breo.com with their invoice and defect details. Breo will respond within 48 hours and provide a repair cost estimate within one week. Customers must cover the costs of shipping the product to and from Breo’s factory, as well as any repair fees.

Exclusions from Warranty Coverage:

  • No invoice, warranty proof, or serial number.
  • Damage due to misuse or failure to follow the instruction manual.
  • Issues caused by dropping, impacts, scratches, or physical damage.
  • Damage due to improper storage or handling by the customer.
  • Damage caused by natural disasters or unforeseen events (e.g., fire, floods, abnormal voltage, secondary product damage).

      Return & Exchange Policy:

      Breo offers a 30-Day Unconditional Refund Guarantee for products purchased. Customers may request a return or exchange within thirty (30) days from the invoice date, subject to the terms and conditions set out below.

      1. Eligibility Conditions
      To qualify for a return or exchange, the product must:

      • · Be unused and in its original purchasing condition;
      • · Have all original tags and/or labels attached;
      • · Be returned in its original, sealed, and undamaged box and/or packaging;
      • · Be accompanied by all free gift(s), if applicable.

      Products that do not meet the above conditions shall not be eligible for return or exchange.

      2. In-Store Returns and Exchanges
      Customers may present the product together with the original invoice at any Breo retail store. Refunds or exchanges will be processed only after verification of the invoice and confirmation that the product complies with the eligibility conditions and is free from damage or defects caused by misuse.

      For exchanges, any price difference shall be refunded or paid by the customer accordingly.

      3. Exclusions

      Products exhibiting physical damage, wear and tear, or defects resulting from misuse, improper handling, or external factors shall not qualify for the 30-day unconditional refund guarantee.

      4. Returns via Email Request

      For return requests submitted via email to service-sg@breo.com, customers shall bear all return shipping costs. Refunds will be processed within forty-eight (48) hours upon Breo’s receipt and verification of the returned product.

      5. Exchanges via Email Request

      • · Singapore Customers: Customers shall bear all return shipping costs. Upon verification, the replacement product may be collected in-store. Any price difference shall be refunded or paid accordingly.
      • · International Customers: Where a local service centre is available, the product must be returned to the designated centre at the customer’s expense. If no local service centre is available, the product must be returned to the original place of purchase (Singapore) at the customer’s expense.

      6. Rights of Breo

      Breo reserves the right, at its sole discretion, to reject any return or exchange request that does not comply with this policy. Breo further reserves the right to impose reasonable shipping and handling charges incurred in facilitating any return or exchange.

      After-Sales Contact Information

      Singapore After-Sales Service Center